This Tire Road Hazard Program (“Program”) is offered by the selling dealer and administered
by Sonsio Management, Inc. (“Program Administrator”).
WHAT IS COVERED: This Road Hazard Program covers only tires sold by a dealership
participating in the Toyota Tire Center Road Hazard Program (“Eligible Tires”) and listed
on the original invoice. This Program covers eligible tires for a term of 24 months from the
date of purchase of the tires, or until 2/32” or less of tire tread remains, whichever occurs
first. Coverage is not transferable to any other vehicle or tires. This Program is limited to the
repair or replacement of tires damaged by a road hazard.
WHAT IS ROAD HAZARD DAMAGE? Road hazard damage occurs when a tire fails during
the course of normal driving on a road maintained by state or local authority due to
debris on the road surface. Nails, glass and potholes are the most common examples of
road hazards.
WHERE YOU CAN OBTAIN SERVICE: Whenever possible you should return your vehicle
to the original selling dealer. If you cannot return your vehicle to the original selling dealer,
you may contact the Program Administrator at 800-858-8882 during normal business hours
to receive assistance locating the nearest participating Toyota Tire Center dealership. If you
do not follow the Program Administrator’s instructions, the Program Administrator is not
obligated to reimburse or pay for the costs of any repairs or replacements.
FLAT TIRE REPAIR: If a tire is damaged due to a covered road hazard and can be safely
repaired, the tire may be repaired by the original dealer or a participating dealer. The repair
will be covered up to $20.00 per tire, per occurrence. You are responsible for any additional
amounts. The coverage will remain in effect for the repaired tire for the months remaining
from the date of original purchase of the Program, or until 2/32” or less of tread remains,
whichever occurs first.
TIRE REPLACEMENT: If, during the 24-month term, a tire covered by this Program is
damaged due to a covered road hazard and cannot be safely repaired per industry standards
and guidelines, and there is more than 2/32” of tread remaining, the tire should be
replaced with an exact make/model of tire if available. If not available, a comparable quality
tire should be installed. When a tire failure occurs in the first 12 months of ownership, and
the tire cannot be safely repaired, the tire will be replaced with coverage up to the original
purchase price of the tire or the replacement tire cost, whichever is less. When a tire fails
after the first 12 months, you are responsible for 50% of the purchase price of the original
tire. For example, if the original price of your tire was $100, and a tire is damaged in the 18th
month of Program coverage, the replacement will be covered at 50% of the original price,
$50.00. In no event shall 100% coverage benefit exceed $399.99 per covered tire. You are
responsible for any additional charges including, but not limited to, mounting, balancing,
taxes and miscellaneous fees.
WHAT YOU MUST DO TO MAKE A CLAIM:
1. If you have presented an eligible tire that has been damaged due to a road
hazard as defined above, the dealer will verify that less than 24 months has
elapsed from the date on the original purchase invoice and that the damaged
tire has more than 2/32” tread remaining.
2. If the dealer determines that the tire is repairable, the tire will be repaired as
described under Flat Tire Repair.
3. If the dealer determines that the tire cannot be repaired, the tire will be
replaced as described under Tire Replacement.
4. The dealer will submit the Toyota Tire Center Road Hazard claim application.
5. You must sign the repair or replacement invoice and provide the dealer with
the original invoice. The dealer will make a copy of both the original invoice
and the repair or replacement invoice and return the original invoice to you.
6. You are responsible for any and all charges not covered by the adjustment as
described above.
7. The damaged tire must be made available for inspection if requested by the
Toyota Tire Center Road Hazard Inspection Center.
8. Tires being replaced must be surrendered to the servicing dealer.
9. If the documentation submitted (and the tire, if requested) does not substantiate
the information provided at the time a claim is presented, and it is determined
that damage is not as a result of a covered road hazard, your claim will be
denied.
EXCLUSIONS: THIS PROGRAM WILL NOT PAY OR REIMBURSE FOR:
1. Repairs made by anyone other than a participating service dealer, an
authorized service provider, its agents, contractors or licensees.
2. Any loss, damage or expense caused by accidents, collision, theft, larceny,
snow chains, explosion, lightning, earthquakes, fire, windstorms, water,
floods, malicious mischief, vandalism, civil commotion, riots, war.
3. The repair or replacement of a tire due to manufacturer recall, defect or
warranty or any reason the manufacturer will repair or replace the tire at its
expense or at a reduced cost.
4. Any invoice presented for payment of services not performed.
5. Any damage due to misuse, abuse, negligence, improper application,
improper towing, improper balancing or alignment, improper inflation, brake
lock up, wheel spinning, torque snags, etc.
6. Cosmetic damage to any tire. Cosmetic damage is described as damage that
does not affect the structural integrity of the tire.
7. Any loss, damage or expense as a result of off-road use (off-road use is
described as driving on anything that is not a paved or gravel road
maintained by the state or local authority).
8. Damage caused by mechanical failures (e.g., failed shocks, struts,
alignment, balancing, etc.) Or interference with vehicle components (e.g.,
fenders, exhaust, springs, etc.)
9. Repair or replacement of tires that have been repaired in a manner other than
per tire manufacturer guidelines and industry approved methods.
10. Repair or replacement of tires that have been re-treaded, re-capped,
re-grooved, remolded, or tube.
11. Repair or replacement of any tire(s) used or installed on vehicles with a
manufacturer’s load rating capacity greater than one-ton.
12. Repair or replacement of any tire(s) used or installed on vehicle with a load
capacity of one-ton or greater designed for, built for or used in a private
recreational or commercial application including but not limited to class a (or
type a) motor homes and class c (or type c) motor homes.
13. Repair or replacement of any tire(s) used or installed on vehicles on Trailers,
Emergency Service Vehicles.
14. Repair or replacement of any tire(s) used or installed on vehicles used for
competitive driving or racing, police or emergency service, snow removal,
carriage of passengers for hire, commercial towing, construction, postal
service, farm, ranch, or agricultural use off-road use.
15. Michelin Pax® system, Pax® tires, and tires and wheels of similar
construction and purpose.
16. Repair or replacement of any tire(s) with pressure monitoring systems
(TPMS) and/or devices and components associated with TPMS.
17. Consequential, incidental, secondary damages or unreasonable costs that a
customer may suffer as a result of the need to repair or replace a tire.
18. Any personal expenses arising because the vehicle is not available for use.
19. Liability for damage to property, injury to or death of any person arising out
of the operation, maintenance or use of the vehicle whether or not related to
tire damage.
20. Storage or freight charges.
This Program gives you specific legal rights; you may have other rights, which vary from
state to state. Some states do not allow the exclusion or limitation of consequential or incidental
damages, therefore such limitations may not apply to you.
THE PROGRAM ADMINISTRATOR RESERVES THE RIGHT TO DENY ANY CLAIM SUBMITTED
WITH FALSE OR MISLEADING INFORMATION OR IF THE PAPERWORK DOES
NOT CLEARLY IDENTIFY THE ORIGINAL PURCHASER, VEHICLE AND TIRES, OR IF
YOU ARE UNABLE TO PROVIDE THE ORIGINAL PURCHASE INVOICE.
GENERAL:
1. The terms and conditions outlined above are the full and complete
agreement between the parties. No oral representations or statement should
be relied upon by purchaser.
2. The Administrator may delegate the performance of its duties and obligations
and assign its rights and benefits hereunder.
3. Administrator assumes no obligation or responsibility with regard to the vehicle.
4. Administrator neither assumes, nor authorizes, anyone to assume additional
liability on its behalf.
TRANSFER: This Program is extended only to the original purchaser of the tire(s) and
may not be transferred to anyone who purchases your vehicle or tires during the term of
this Program.
DISCLAIMER: YOU ARE NOT REQUIRED TO PURCHASE THIS PROGRAM AS A CONDITION
TO THE PURCHASE OF ANY PRODUCT OR AS A CONDITION TO THE EXTENSION
OF CREDIT.
by Sonsio Management, Inc. (“Program Administrator”).
WHAT IS COVERED: This Road Hazard Program covers only tires sold by a dealership
participating in the Toyota Tire Center Road Hazard Program (“Eligible Tires”) and listed
on the original invoice. This Program covers eligible tires for a term of 24 months from the
date of purchase of the tires, or until 2/32” or less of tire tread remains, whichever occurs
first. Coverage is not transferable to any other vehicle or tires. This Program is limited to the
repair or replacement of tires damaged by a road hazard.
WHAT IS ROAD HAZARD DAMAGE? Road hazard damage occurs when a tire fails during
the course of normal driving on a road maintained by state or local authority due to
debris on the road surface. Nails, glass and potholes are the most common examples of
road hazards.
WHERE YOU CAN OBTAIN SERVICE: Whenever possible you should return your vehicle
to the original selling dealer. If you cannot return your vehicle to the original selling dealer,
you may contact the Program Administrator at 800-858-8882 during normal business hours
to receive assistance locating the nearest participating Toyota Tire Center dealership. If you
do not follow the Program Administrator’s instructions, the Program Administrator is not
obligated to reimburse or pay for the costs of any repairs or replacements.
FLAT TIRE REPAIR: If a tire is damaged due to a covered road hazard and can be safely
repaired, the tire may be repaired by the original dealer or a participating dealer. The repair
will be covered up to $20.00 per tire, per occurrence. You are responsible for any additional
amounts. The coverage will remain in effect for the repaired tire for the months remaining
from the date of original purchase of the Program, or until 2/32” or less of tread remains,
whichever occurs first.
TIRE REPLACEMENT: If, during the 24-month term, a tire covered by this Program is
damaged due to a covered road hazard and cannot be safely repaired per industry standards
and guidelines, and there is more than 2/32” of tread remaining, the tire should be
replaced with an exact make/model of tire if available. If not available, a comparable quality
tire should be installed. When a tire failure occurs in the first 12 months of ownership, and
the tire cannot be safely repaired, the tire will be replaced with coverage up to the original
purchase price of the tire or the replacement tire cost, whichever is less. When a tire fails
after the first 12 months, you are responsible for 50% of the purchase price of the original
tire. For example, if the original price of your tire was $100, and a tire is damaged in the 18th
month of Program coverage, the replacement will be covered at 50% of the original price,
$50.00. In no event shall 100% coverage benefit exceed $399.99 per covered tire. You are
responsible for any additional charges including, but not limited to, mounting, balancing,
taxes and miscellaneous fees.
WHAT YOU MUST DO TO MAKE A CLAIM:
1. If you have presented an eligible tire that has been damaged due to a road
hazard as defined above, the dealer will verify that less than 24 months has
elapsed from the date on the original purchase invoice and that the damaged
tire has more than 2/32” tread remaining.
2. If the dealer determines that the tire is repairable, the tire will be repaired as
described under Flat Tire Repair.
3. If the dealer determines that the tire cannot be repaired, the tire will be
replaced as described under Tire Replacement.
4. The dealer will submit the Toyota Tire Center Road Hazard claim application.
5. You must sign the repair or replacement invoice and provide the dealer with
the original invoice. The dealer will make a copy of both the original invoice
and the repair or replacement invoice and return the original invoice to you.
6. You are responsible for any and all charges not covered by the adjustment as
described above.
7. The damaged tire must be made available for inspection if requested by the
Toyota Tire Center Road Hazard Inspection Center.
8. Tires being replaced must be surrendered to the servicing dealer.
9. If the documentation submitted (and the tire, if requested) does not substantiate
the information provided at the time a claim is presented, and it is determined
that damage is not as a result of a covered road hazard, your claim will be
denied.
EXCLUSIONS: THIS PROGRAM WILL NOT PAY OR REIMBURSE FOR:
1. Repairs made by anyone other than a participating service dealer, an
authorized service provider, its agents, contractors or licensees.
2. Any loss, damage or expense caused by accidents, collision, theft, larceny,
snow chains, explosion, lightning, earthquakes, fire, windstorms, water,
floods, malicious mischief, vandalism, civil commotion, riots, war.
3. The repair or replacement of a tire due to manufacturer recall, defect or
warranty or any reason the manufacturer will repair or replace the tire at its
expense or at a reduced cost.
4. Any invoice presented for payment of services not performed.
5. Any damage due to misuse, abuse, negligence, improper application,
improper towing, improper balancing or alignment, improper inflation, brake
lock up, wheel spinning, torque snags, etc.
6. Cosmetic damage to any tire. Cosmetic damage is described as damage that
does not affect the structural integrity of the tire.
7. Any loss, damage or expense as a result of off-road use (off-road use is
described as driving on anything that is not a paved or gravel road
maintained by the state or local authority).
8. Damage caused by mechanical failures (e.g., failed shocks, struts,
alignment, balancing, etc.) Or interference with vehicle components (e.g.,
fenders, exhaust, springs, etc.)
9. Repair or replacement of tires that have been repaired in a manner other than
per tire manufacturer guidelines and industry approved methods.
10. Repair or replacement of tires that have been re-treaded, re-capped,
re-grooved, remolded, or tube.
11. Repair or replacement of any tire(s) used or installed on vehicles with a
manufacturer’s load rating capacity greater than one-ton.
12. Repair or replacement of any tire(s) used or installed on vehicle with a load
capacity of one-ton or greater designed for, built for or used in a private
recreational or commercial application including but not limited to class a (or
type a) motor homes and class c (or type c) motor homes.
13. Repair or replacement of any tire(s) used or installed on vehicles on Trailers,
Emergency Service Vehicles.
14. Repair or replacement of any tire(s) used or installed on vehicles used for
competitive driving or racing, police or emergency service, snow removal,
carriage of passengers for hire, commercial towing, construction, postal
service, farm, ranch, or agricultural use off-road use.
15. Michelin Pax® system, Pax® tires, and tires and wheels of similar
construction and purpose.
16. Repair or replacement of any tire(s) with pressure monitoring systems
(TPMS) and/or devices and components associated with TPMS.
17. Consequential, incidental, secondary damages or unreasonable costs that a
customer may suffer as a result of the need to repair or replace a tire.
18. Any personal expenses arising because the vehicle is not available for use.
19. Liability for damage to property, injury to or death of any person arising out
of the operation, maintenance or use of the vehicle whether or not related to
tire damage.
20. Storage or freight charges.
This Program gives you specific legal rights; you may have other rights, which vary from
state to state. Some states do not allow the exclusion or limitation of consequential or incidental
damages, therefore such limitations may not apply to you.
THE PROGRAM ADMINISTRATOR RESERVES THE RIGHT TO DENY ANY CLAIM SUBMITTED
WITH FALSE OR MISLEADING INFORMATION OR IF THE PAPERWORK DOES
NOT CLEARLY IDENTIFY THE ORIGINAL PURCHASER, VEHICLE AND TIRES, OR IF
YOU ARE UNABLE TO PROVIDE THE ORIGINAL PURCHASE INVOICE.
GENERAL:
1. The terms and conditions outlined above are the full and complete
agreement between the parties. No oral representations or statement should
be relied upon by purchaser.
2. The Administrator may delegate the performance of its duties and obligations
and assign its rights and benefits hereunder.
3. Administrator assumes no obligation or responsibility with regard to the vehicle.
4. Administrator neither assumes, nor authorizes, anyone to assume additional
liability on its behalf.
TRANSFER: This Program is extended only to the original purchaser of the tire(s) and
may not be transferred to anyone who purchases your vehicle or tires during the term of
this Program.
DISCLAIMER: YOU ARE NOT REQUIRED TO PURCHASE THIS PROGRAM AS A CONDITION
TO THE PURCHASE OF ANY PRODUCT OR AS A CONDITION TO THE EXTENSION
OF CREDIT.
